Phone support is available Monday-Friday from 10am-6pm

013-3097269

Q. Where can I find product sizing information?

Product sizing varies between different styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.

Q. Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. However you may return the item after receive your order and ask for refund. You can get more detail here or you can directly fill up the return and refund form here

Q. Can I exchange my order?

We do not offer exchanges at this time except for pre order item as long as production period not yet started. If you’d like to make an exchange, simply return the unused goods back to us using our (click here for detail) and make a new purchase for the item(s) you want through our site.

Q. How do I return my order?

Returns are accepted for all items within 7 days from the date you received it.. Please visit return policy  for details.

Payment Questions
Q. What payment methods are available?
Mega Merch Store accept payment in credit cards, PayPal, Online Transfer (via billplz) and Cash Deposit Transfer (for Malaysia only)

Q. What currency do you use?
All payment will be charged in Ringgit Malaysia.

Shipping Question
Q. How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.

Q. What shipping methods do you offer?

Ready Stock: Orders are generally dispatched within 3 business days (u.n.o)
Pre-Sales: Orders are generally dispatched within 3 business days after advertised delivery date. You may refer to product details tab for more info.
Orders are generally dispatched from our Gombak warehouse.
Domestic orders

Poslaju or similar courier service with tracking and signature.
International orders

Standard EMS (7-14 business days)
Q. What is the shipping cost?

Free Shipping for orders above RM200 within Peninsular Malaysia and RM300 for Sabah/Sarawak/Labuan.
For order below RM200 (Penisular Malaysia) or RM300 (Sabah/Sarawak/Labuan), the shipping cost is depend on courier service company selected by customer (between RM5 to RM20) per orders
Please check our shipping page for international shipping.

Q. Can I change my shipping method or address?

If you would like to change the shipping method or update the address for your order, please email to mms.legacy@gmail.com with your order number before dispatch.

Q. Do you ship to my country?
We ship to anywhere in Malaysia.
For international order please enter your address at checkout to see the international shipping fee.