Shipping & Delivery
COVID-19 UPDATES:
Our business operation also affected by Covid 19. However, visitors still can make any purchase and we happily will arrange for packing and shipping both domestic and international orders (subject to government Controlled Movement Order). Freight & Logistic services within Malaysia continue to operate according to CMO in our area.
Further information can be found here
For Customer in Malaysia:
All orders are sent via Poslaju or Pgeon or NinjaVan or any courier service available for order address.
PO box addresses are allowed.
Tracking and signature on delivery are always included.
FREE SHIPPING
On orders over RM200 (Ringgit Malaysia Two Hundreds)
SHIPPING RATE DEPEND ON SELECTED COURIER BY CUSTOMER
On orders under RM200 (Ringgit Malaysia Two Hundreds)
For Overseas Customer:
Only 1 shipping options available:
(see rates at checkout)
Standard (7-14 Days with tracking)
– Worldwide shipping to all countires.
– It might take longer time by the Custom and Post office.
– Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Dispatch
Once your order payment is confirmed, We will aim to have your order picked and packed within 48 hours (Normal Situation). You will receive an email confirmation once it ships. Delays may occur around festive season, public holidays and any local crisis. Remote deliveries are subject to local transport schedules and may encounter extended delays. Orders are shipped directly from our Gombak warehouse.
The typical delivery time-frames within Malaysia are*:
– Klang Valley / Selangor: 1 – 2 working days
– Other Semenanjung Malaysia state: 2 – 3 working days
– Sabah / Sarawak / Labuan: 3 – 7 working days
*These are only guidelines based on our experience with delivery times. Delivery times will vary especially during peak / festive seasons.
*Delivery of pre order items can refer to each items details.
Secure Postage
When sending out each order, we ensure that they are packed and wrapped carefully to prevent damages to its contents. We ship our orders using one of the following postal services:
– Poslaju
– Ninjavan or any available service
All services include tracking information. This ensures that you can track your order’s delivery from the moment it leaves our warehouse. If you’re not home at the time of delivery, the delivery man may leave a card with pickup details from your local post office/collection point.
Insurance
If you have any concerns about the postal services in your area, we suggest you contact us for insurance. We strongly recommend you insure your item if its Value is more than RM150. In the unlikely event of your parcel being stolen or lost in transit, Mega Merch Store will contact Courier Service Company to lodge an investigation.
Courier Service Company will determine if your parcel has been stolen or lost in transit, and if necessary, will pay out the insured amount once the investigation is complete.
Item Stolen or Lost During Transition if your parcel is insured against theft or loss, Mega Merch Store will replace your items after Courier Service Company has made the insurance payment to Mega Merch Store. If your parcel is not insured against theft or loss, Mega Merch Store will not be responsible for any damaged or lost items once the item leaves our facility and in the hands of Courier Service Company. However, we will refund your item postage cost if Courier Service Company has refunded the postage payment to Mega Merch Store.
Please contact us if you wish to have your item insured ( Estimated Insurance Rate by PosLaju)
